When we told our friends about a super cheap, long-haul flight we booked from Australia to Europe, the initial response we received was “fantastic!”.
The next question, “Which airline?”
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When we told them we booked seats to fly with Scoot, an airline many of them hadn’t heard of, we received blank stares and scrunched noses.
So, was booking a cheap flight to fly with Scoot something we’d recommend? Absolutely! Here’s why.
Scoot offers you the choice to only pay for what matters to you
When reserving our tickets to fly with Scoot Airlines to Singapore, then on to Europe we had the choice to only pay for what mattered to us. A great concept, right?
The price we paid for an economy class seat from Melbourne to Berlin (via Singapore) was AUD 353.00 each.
That’s equal to about EUR 225 or USD 250. What a bargain! To put it in perspective, Qantas or Qatar Airlines were charging around AUD 1,100 for the same flight (Melbourne to Berlin) via Dubai to Doha, so the price was three times as much.
Included in the price with Scoot was up to 10kg of carry-on luggage each. We had the option to add more luggage for a fee if required. The additional luggage fee started at A$129 for up to 20kg.
Marty and I travel with a 40L Carry-On Backpack, and this great Samsonite Carry-On Spinner Suitcase, each weighs no more than 8kg. Our small day packs sometimes weigh quite a lot.
This is the bag we each carry our MacBook Pro, camera, important documents, and extra bits that seem to add up quickly.
For this flight, we purchased the add-on luggage allowance for up to 20kg. At least if our weight exceeded the allowance, we had it covered and we would then check in our bags. But we packed well and were under 10kg so we took both bags on board as carry-on.
Check out the Scoot Fees Chart for fees charged for different destinations. Simply select your origin and destination to view the fees.
Bring your own in-house entertainment
If you fly with Scoot, they don’t offer in-house entertainment. However, in this day and age, it’s so easy to bring your own.
We’re frequent and organised travellers, so we’re used to thinking ahead for entertainment on long trips.
For flights, train journeys in Europe, overland bus trips, or never-ending shared taxi rides, we’re always prepared. We download movies, series, and books on our iPhones and Macbooks beforehand to pass the long hours.
We’d recommend having a good power bank to take on the flight to charge your electronics as there are no USB plugs provided on board.
The Service is 5 Star!
When you fly with Scoot, you can expect fantastic service! The staff were all young, energetic, and polite and were available for anything we required throughout the flight.
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The seats are as comfortable as any other carrier
Don’t be fooled into thinking that the safety or comfort is terrible just because a flight with Scoot costs you less.
Our seats were just like any other carrier. Of course, they reclined, included a tray table for working, and were equipped with small reading lights when the cabin was dark.
Both of our flights were on Boeing 787, a standard long-haul plane.
The flight was on schedule
Our flight with Scoot Airlines to Singapore was on schedule, as was our flight from Singapore to Berlin. Both flights were super smooth. Before our flight, the communication from Scoot regarding updates via email was good too.
The food onboard is good
We pre-booked some hot meals on our second flight leg from Singapore to Berlin.
The meals are very affordable, and the one we chose (laksa noodles) was delicious. Make sure you order your meals online before you fly with Scoot.
Scoot has been around for almost a decade
They cover over 66 destinations. They’ve been flying people around the world for almost a decade now. They have recently been awarded ‘World’s Best Long Haul Low-Cost Airline’ by Skytrax, adding to their years of being voted Best Low-Cost Airline (Asia/Pacific) by AirlineRatings.com.
Now, that’s a good air carrier resume if you ask me.
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Earn reward miles and use them with Scoot partner airlines
KrisFlyer is the frequent flyer program of Singapore Airlines, so when you choose to fly with Scoot, you can start earning air miles points and be rewarded later on with Singapore Airlines and other well-known airline partners of Scoot.
Scoot often has some fantastic fares to visit Singapore from major cities across the world.
If you’re looking for your next holiday destination, here are 7 amazing reasons to visit Singapore.
Would we fly with Scoot again?
You can probably guess the answer to this. From our positive experience of flying with Scoot and for the bargain price of our flight, the answer is YES!
We’ve got the Fly Scoot website saved to our browser, and we’re really happy to see that we can also book them on Skyscanner.
Have you had the chance to fly with Scoot? Tell us about your experience, both positive and negative experiences, in the comments below.
Disclaimer: This post is not sponsored content. I was not paid to write it. All opinions and experiences mentioned here are my own.
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43 Comments. Leave new
I am glad to read this have read sooo many bad reviews on Scoot and I have just booked tickets for hubby and I to Singapore from Gold Coast in July Economy class.
2022 the price was to good to pass up we usually fly with SIA have have been spoilt over the years
I had the worst service ever from Scoot. I can’t even get into it but just as an example, for one of my flights the wifi I paid for did not work. They wouldn’t even give a 3 dollar refund or give me a voucher. It’s bad.
This is the worst airline I’ve ever had the displeasure to fly with. A $1200 return fare where there isn’t even free water….never again.
Oh no! Since writing this review, I’ve taken at least another 5 separate long-haul flights with Scoot, and they’ve all been really positive. Because FlyScoot are a low-cost airline, you pay for all the extras as everyones needs are very different. So, you might choose another airline that includes meals, water (drinks), entertainment and luggage for A$1950 return to Europe for example or you can book with Scoot for $1200 and pay a few dollars for the water. Either way, it’s disappointing to hear that you had a bad experience with them.
Jase, that’s a very unfair comment. You knew you were flying with a budget airline. When you book online you can clearly see that the price only includes airfares and food and drink costs extra. To me that’s absolutely fair. I just returned from Sydney to Singapore and I thought they were fabulous
I’m sorry but I don’t for one minute believe anyone who says Scoot were fabulous . I’m 66 , have been flying for 40 years and do not exaggerate when I say this outfit make Ryanair seem like absolute luxury . 6 of us travelled with Scoot and we were unanimous NEVER EVER AGAIN . If you don’t want to be treated with utter disdain please , please pay a little more and enjoy your flight !!
Hi Rach, thanks for the review. we like to travel inexpensive so will definitely give scoot a go. Our bucketlist is 100 countries but hopefully more. Thanks heaps and happy travels. ps we love Melbourne it’s our favorite Aussie city.
Thanks, Dean,
We hope you reach your goal of 100 countries visited…and beyond!
Happy Travels:)
Just travelled Melbourne to Bangkok return. Thoroughly enjoyed the experience.
Paid extra for the legroom and a slightly better seat. Didn’t regret that.
Yes, I paid for meals (15AUD with a drink )if I wanted them but bigger choice than the more traditional “free” food and drinks with the higher level airlines. I actually ate when I wanted – huge bonus.
Only needed 10 kilo, so another saving.
No entertainment, of course, but many airlines now expect you have an ipad to view their content, so just download before you fly.
Crew very friendly . People who complain should realise they have jobs to do.
Really enjoyed the flights. Only downlside is the transit time at Singapore, which might be an issue for many. I had 3 hours outbound by a huge 8 hours on the way home, so got a different flight and had a day in Singapore – a bonus if not in a hurry.
Would I fly them again and save about 40%. YES!
Thank you very much for this article. Jetstar has cancelled our flight from SG-Perth, I chose them bec of bad reviews on Scoot. SIA and Qantas are expensive for family of 4 so imagine how much we saved for Scoot so we are taking a chance and hoping for positive experience. We travelled a lot and use budget airlines most of the time here in EU and fortunate we never had bad experience (finger’s crossed!). This is however the longest haul we will fly on budget airline. Aagain, thanks for honest review and comments. Safe travel to everyone
Would you recommend this airline for aged pensioners on a long haul flight. How many meals can you order per flight. Thank you Deirdre.
Hello Deidre,
Yes, I’d recommend Scoot for aged pensioners, but I’d suggest perhaps bringing your own small blanket and head pillow for extra comfort on the flight. The chairs recline, you have standard leg-room in your seat and you can take a walk down the aisles when you need to stretch your legs, so it’s comfortable. I always have my eye mask and earplugs ready for when I’d like to sleep on flights too. Scoot does not offer in-flight entertainment, so take your phone/iPad or laptop to watch some pre-downloaded movies or a good book to read. I believe you can order as many meals as you like per leg or flight – you may find a little more information on their website about this too.
Thank you so much for your honest review Rach and Marty! I was initially nervous booking the ticket for my sister from Melb to Jakarta (despite has experienced a very good flight with Scoot a few years back!). But seeing your most recent positive experiences with Scoot have brought peace to my mind. Also through this platform, I can also see other people’s experiences with Scoot.
Thanks so very much!! Best of luck with your t
Thank you, Ney. We’re pleased to hear that our review helped you to make an informed decision.
We wish your sister a fantastic flight with Scoot! And thanks so much for your kind wishes for the rest of our travels, much appreciated 🙂
An opportunity to take leave in the next few weeks has just become available and so we looked in to travelling to Athens from Melbourne. Scoot appears at this late stage, to be the only one with half decent fares, and we are very tempted. But reviews on line are bad and so I wondered if you can comment on travelling to Athens with scoot. Much of the reviews have been about cancellations and zero communication from Scoot. Thoughts?? Much appreciated.
Hi Tina,
We’ve flown that exact route MEL-SIN-ATH twice in the past 12 months with Scoot. Both times, we had a very positive experience, no delays, no cancellations and no issues at all. So, I can only give you feedback on our own experience – and it’s all very good. I hope that helps in your decision. PS. The flight times are perfect for that route – leaving MEL in the evening, only a few hours in SIN and then straight through to ATH, I’m a fan! Cheers, Rach
The worst airline ever! Flight delayed more than 3 hours (December 2021). 7 euro voucher for food (a basic meal cost more). More than 4 months waiting for my EU delayed flight compensation and still no money in my account. More than 2 months since sending all the necessary documents after Scoot had confirmed that I was eligible for the the compensation. Contacting twice Scoot customer service (within the last 2 weeks) and always the same reply – we will contact you within the next 10 days. Scoot is a joke, not a serious company.
Hi Rach and Marty…
So I’m looking at doing Melbourne to Singapore and flying in economy. Having a look at the seats, the plane is over half empty.
I was going to book seat B in one of the rows and hoping that no one sits next to me.
Do you know if the arm rests go all the way up? Because if they do … that means I can stretch out over all 3 seats, put my legs up and have a bit of a snooze.
Thanks for a great review of the airline 🙂
Hi Bruce,
Yes, the arm rests go up – so you can snooze as much as you can handle. We’ve taken advantage of this each time we’ve taken a Scoot flight. And we love the MEL-SIN flight because the departure time is great, around 7:40 pm. Perfect 😉 We wish you a great flight!
Im nervous when i realised i booked abudget airlines . However your review reslasured me thank you for taking time to write.
We bought tickets with Singapore Airlines – did not realize Scoot had the second leg of the flight and that they are so cheap. What’s next, bring diapers to save on bathroom space? Never again.
With cheap fares come great risks unfortunately. I had bought scoot via Singapore Airlines – no other choice for a direct flight to ATH from SIN.
Scoot changes our flight time without even notifying us, citing ‘operational issues’. I was fortunate to have caught it and am in the midst of considering alternatives/moving around our connecting flight to accommodate the change, obviously there is a cost to changing this.
As the connecting flight was through another carrier, I don’t expect them to provide compensation, though I am still trying to escalate this up their service chain. Hoping for a positive outcome!
Hey Sean,
We’ve watched over the past few months how many airlines and airports around the world are struggling to keep up with the demand of travel again – and Scoot are likely to be experiencing issues with lack of staff, limited customer service agents and the same problems too.
We’re hoping for a positive outcome for you too.
Hello thanks for above comments. I am planning to take Scoot from Hong Kong to Melbourne, transit in Singapore 19 hours. During transit, can I exit the immigration and stay one night in Singapore city? I have not travelled by Scoot. Can I bring and eat my own snacks and drinks into the plane?
Hi Tammy,
Yes, you can exit the airport and explore Singapore if you’re flyng with Scoot. Officially, Scoot advise passengers not to bring any food on board and rather encourage you to pre-book meals with them. However, if you’re discreet and bring a few snacks/pack a sandwich for the flight, it generally doesn’t cause an issue. Hope you have a great flight with Scoot 😉
It bothers me that they aren’t IOSA listed though….
Hmmm, were you paid for this review by any chance or did you receive anything in exchange?
Thinking of flying with Scoot again? Check out their Trustpilot page…
https://www.trustpilot.com/review/flyscoot.com
I’ve got 1st hand experience of them being absolutely awful and I wouldn’t touch them with a barge pole!
Hi Christopher,
Thanks for your comment, and that’s unfortunate to hear that you had a negative experience with Scoot. To answer your question, no, I wasn’t paid a cent , nor have I ever received anything in exchange to write this review. I wish! I simply love this airline. I wrote this post because many travellers have no knowledge that there are low cost, long haul flights for a low price.
I’ve taken several flights from Australia to Europe with Scoot over the past year or two and ALL of them have been fantastic. And, for the price I paid for every flight I’ve taken with Scoot, I can’t imagine finding a better deal for such a long distance.
This review is my personal experience, that’s all 🙂
Scoot was the shittest of the shit, they flew off many hours early without even notifying us, and the arrogant customer service didn’t even admit their mistake. This review is the opposite of “honest” it is sponsored by Scoot.
Hi Tom,
It’s really disappointing to hear that you had a bad experience with Scoot. But for me, as the writer of this article, I can guarantee you 100% that I was not sponsored to write this post. The review is referring to my personal experiences of flying with Scoot, which is at least 4 positive flight experiences, and counting.
I’m with Rach. Her comment at “Rach March 30, 2022 at 12:51 am” is how budget airlines should be compared.
Anyone looking up review websites like trustpilot need to compare all the budget airlines with each other to keep things in context. They all have, relatively, high rates of complaints and should be a warning to have sufficient travel insurance. Unfortunately (having worked for an airline) the airline industry is not consumer friendly when things go wrong . I have travelled Scoot to EU, return, and look forward to flying with them again.
Pl look at all the complaints about scoot.
https://www.facebook.com/groups/282412888544944/?ref=share&mibextid=NSMWBT
My son had a terrible experience with scoot recently. He booked the entire trip with scoots to travel from Adelaide to Singapore via Melbourne on Dec 2, 2022. The booking status clearly shown on scoot’s itinerary was confirmed.
At 48 hours before the departure, he could not check -in and when he contacted scoot, after many trial and long waiting time to get connected to a customer service staff, he was told that the connecting flight by VA from Adelaide to Melbourne was not confirmed and scoot did not offer any alternative airline to assist him at all and simply pushed the blame to VA, when we contacted VA, they were willing to help but needed an instruction from Scoot, as the whole trip was booked under scoot. Finally he had to cancel the booking and pay extra for other airline in order to fly back in time for our family reunion.
To me, scoot is very unprofessional, irresponsible, heartless..and simply let the customer stranded and helpless….
Recently flew Scoot from Melbourne Via Singapore to Phuket return. Absolutely spot on, could not fault them. You get what you pay for ( we elected no meals) and we took our food onboard (and filled water bottles airside), even though website said nothing could be brought onboard this was fine, many were seen walking onboard with their fast food bags.
Carry on 10kg was very generous plus additional check in bags if you wish to pay.
Staff were impeccable and friendly. Plenty of option to buy on board -tea/coffee and cold drinks and meals if people wanted. They were actually cheaper to buy onboard than online! But you would have less selection I guess.
Flights were mostly on time, a slight delay on our return meant a 40min changeover in Singapore, but our bags miraculously still made it !
Would definitely fly them again. $560 return in Phuket was a bargain!
My daughters and I had a terrible experience with scoot. we booked the entire trip with scoots to travel from Manila, Philippines to Hanoi Vietnam on May 29, 2022. The booking status was declined after I paid full amount of almost $1,200 USD.
Since then, I provided all the document they requested. Finally Dec 7, got an email confirmed everything is processed, just wait for the new email.
today, Mar 19, 2023, no sign of response.
Scoot is an absolute disaster, from start to finish. It has the worst customer service that just gives cut and pasted answers. And it doesn’t let you complain. Terrible!
Scoot is the worst long haul flight I have ever had to take, we booked Singapore airlines and didn’t think anything of “operated by scoot” on the ticket itinerary.
What an awful surprise when we found out what scoot is. Avoid at all cost. Half the paint on the wings was flaking off, I have a photo.
The window dimmer switch was smashed.
Service was awful, no interest in customer what so ever.
Really suits the term “cattle class”
My return flight is with them in 4 weeks time, Singapore Sydney. I will do whatever I can to change that…. I never want to fly with them again.
I must say, the longer part of our journey, Singapore Amsterdam, was with Singapore airlines, that was lovely. How it should be done for long haul flights.
Dont recommend Scoot. Our recent experience from Visakhapatnam to Singapore has been disastrous. They call themselves Singapore Airlines group but don’t honor allowances and obligations. Don’t understand why they mention code share flight#SQ8421 when those terms and conditions are not applied!!!
Reported a technical glitch about a passenger last name and their customer support is basically useless, unprofessional and unhelpful. They only gave template replies on live chat and emails.
In the end, they still charge you for updating a passenger last name! Charging client for their own mistake!!! Absolutely ridiculous! Worst airline ever, the customer support kept saying it’s scoot policy and they can’t do anything about it.
Who knows this might just be a part of their business strategy! Having technical errors and charge client additional fees! might just be their plan to suck more money!
Scoot HR is just wasting money on those customer support monkeys.
Scoot is a disaster for my family. Had to change all of our plans because they changed a departure to 6am from 7PM. We would lose a day in Singapore plus have to get up at 3am to fly home so really lose the night before too. Still don’t know if we will have to cancel our trip and re book as well as lose our non-refundable itinerary.
First and last time with Scoot
Arrived at 7:30 pm today just to know that my luggage is missing,,delayed flight already and worst they forget to put my luggage like what the 😡😡
Scoot, never again! In November/December, 2023 flew Sydney/Europe return with Singapore Airlines via Singapore. On the return leg to Sydney from Singapore we were put on Scoot. Absolute disaster especially cabin service. Since complained to our travel agent who claimed they have since disassociated themselves from Scoot. Anyone who gives this mob a positive review is kidding themselves.
Graham
Awful airline. The plane I took looked like taken out of junkyard. Even for water you have to pay. My luggage was lost in Singapore, was eventually found after 3 days, was supposed to be delivered in the morning, but arrived at 8pm. Because of this, I didn’t have my clothes during the entire short trip to Jakarta.
Our 10 pm flight from Sydney to Singapore was cancelled at 557 pm today effectively ruining our whole holiday because we have connecting flights accommodation and tours that were booked with other providers which we now cant access due to Scoot Flight cancellation then the agent said they can’t rebook a flight effectively leaving us homeless and stranded at Singapore airport thanks Scoot.